Privacy Policy

ListingGuardian (“ListingGuardian,” “we,” “us,” or “our”) is a tool that helps Amazon sellers audit their product listings for suppression risk. This Privacy Policy explains what information we collect, why we collect it, who we share it with, and the choices you have. It applies to our website and the ListingGuardian application.

We aim to collect only what we need to provide the service. We do not sell your personal data.

1. Information We Collect

Account information

Authentication and account management are handled by our identity provider, Clerk. When you sign up or sign in, Clerk collects and stores your credentials and profile information on our behalf. Through Clerk, we receive your email address and name, which we store to identify your account, associate your audits and subscription with you, and contact you about the service.

Listing data you submit

To run an audit, you submit Amazon product identifiers (ASINs) along with a product category and, optionally, the symptoms you are seeing. We then retrieve publicly visible information from the corresponding Amazon listing pages (such as title, images, bullet points, description, price, availability, and buy-box status) and analyze it to assess suppression risk. We store the ASINs you submit and the results of these audits so you can view your audit history and so we can monitor enrolled listings over time. The listing content we process is information that is publicly displayed on Amazon.

Subscription and payment information

Paid plans are processed by our payment provider, Dodo Payments. When you subscribe, you provide your payment details directly to Dodo Payments. We do not collect or store your full card details ourselves. We retain limited subscription information (such as your plan, subscription status, and the identifiers Dodo Payments returns to us) so we can give you access to the features included in your plan.

Support and contact messages

If you contact us through our contact form or in-app support widget, we receive the message you send along with your name and email address so we can respond. These messages are delivered to our team through Discord.

2. Why We Collect It

• To provide the service — running listing audits, storing your audit history, and monitoring the ASINs you enroll.
• To manage your account — authenticating you and associating your data with your account.
• To process subscriptions — granting access to the features included in your plan.
• To monitor enrolled listings — for users on paid plans, we periodically re-audit enrolled ASINs in the background and alert you when suppression risk changes.
• To provide support — responding to your questions and messages.

3. Third-Party Processors

We rely on a small number of trusted third parties to operate the service. These providers process data on our behalf:

• Clerk — authentication, sign-in, and account management. Clerk stores your credentials and profile information.
• Dodo Payments — payment processing for paid subscriptions. Dodo Payments handles your card details; we do not store them.
• Our hosting and database providers — the application is hosted on Render. Your account data, submitted ASINs, and audit results are stored in a PostgreSQL database hosted by Neon.
• cron-job.org — an external scheduling service that triggers our background re-audits of enrolled listings by calling our application over HTTPS on a fixed daily schedule. It does not receive your account or listing data.
• Discord — delivery of support and contact messages to our team.

Each of these providers has its own privacy practices governing how they handle data we share with them.

4. We Do Not Sell Your Personal Data

We do not sell your personal data, and we do not share it with third parties for their own advertising. We share data only with the processors described above, and only to the extent needed to operate ListingGuardian. We do not use advertising trackers, and we do not run third-party advertising or analytics trackers on the service.

5. Data Retention and Deletion

We retain your account information, submitted ASINs, and audit results for as long as your account is active so that you can access your history and monitoring.

You can request deletion of your personal data at any time by contacting our support team (see “Contact Us” below). When you request deletion, we will remove your personal data from our systems, subject to any limited retention required to comply with our legal obligations. Some data held by our processors (for example, payment records held by Dodo Payments) may be retained by those providers in accordance with their own policies and legal requirements.

6. Security

We take reasonable measures to protect your information, including relying on established providers such as Clerk and Dodo Payments for authentication and payments. No method of transmission or storage is completely secure, but we work to safeguard your data.

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.

8. Contact Us

If you have questions about this Privacy Policy or want to request deletion of your data, you can reach us at privacy@listing-guardian.com, or through the contact form on our website, or through the in-app support widget if you have an account.